Shipping policy

t NextGenZVolt, we are committed to delivering your orders quickly, safely, and efficiently across the United Arab Emirates (UAE).

1. Order Processing Time

• All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

• You will receive a notification once your order has been dispatched.

2. Shipping Rates & Delivery Estimates

• Standard Delivery (UAE): Delivered within 2 to 4 business days after dispatch.

• Shipping Cost: [Free Shipping on all orders ].

3. Cash on Delivery (COD)

• We offer Cash on Delivery (COD) services across all Emirates in the UAE.

• Please ensure your mobile number and physical address are accurate at checkout. Our team or courier partner may reach out via call or WhatsApp to confirm your order prior to dispatch.

4. Order Tracking Once your order is shipped, you will receive an email or SMS notification containing your tracking details. Please allow up to 24 hours for tracking information to update on the courier portal.

5. Delivery Attempts & Unclaimed Packages If the courier is unable to complete delivery due to an incorrect address, unreachable contact number, or repeated failed delivery attempts, the package may be returned to our fulfillment warehouse. Re-dispatching the order in such cases may incur additional delivery charges.

6. Damaged or Broken Packages If your package arrives visibly damaged or tampered with, please inspect the items immediately and record a short video. Reach out to our support team right away in accordance with our Replacement Policy.

Contact Us If you have any questions regarding your shipment, please reach out to us: 📧 Email: nextgenzvolt@outlook.com or Whatsapp +923112694905